Refund Policy
Thank you for choosing to purchase ISO standard PDF documents from Global Standards Library. We are committed to providing our customers with high-quality services and products. To ensure your satisfaction, please carefully review our refund policy:
Refund Request Timeframe
You have 5 days from the date of purchase to request a refund. Refund requests made after this period will not be accepted.
Conditions for Refund
We only accept refund requests under the following circumstances:
- File Not Downloaded: If you have not yet downloaded the purchased ISO PDF file, you are eligible for a full refund.
- File Quality Issues: If the downloaded file contains significant quality issues (e.g., file corruption or format errors), please provide relevant evidence, and we will process your refund request.
Situations Not Eligible for Refund
The following circumstances will not qualify for a refund:
- Files Already Downloaded: Once you have successfully downloaded and accessed the ISO PDF document, refunds will no longer be accepted due to copyright protection and intellectual property reasons.
- Non-Quality Related Issues: Personal reasons or dissatisfaction with the file content (such as the content not meeting your expectations or misunderstandings) will not be considered valid grounds for a refund.
Application Process
To apply for a refund, please follow these steps:
- Email our customer service team with your order number and the reason for your refund request.
- If your request meets the refund conditions, our team will review and process your application.
- Once your refund request is approved, the refund will be issued via the original payment method, typically within 5-10 business days.
Contact Us
If you have any questions or need further information, please reach out to our customer service team via email [email protected]. We will respond to your inquiry as soon as possible.
Thank you for your trust and support of Global Standards Library! We hope you have a satisfactory experience while using our services.