Part 2 of this document aims to propose a set of indicators to evaluate the Quality of Service from the user’s point of view, defining the following concepts: a) The appropriate indicator values from the user point of view on a service by service basis b) The pertinent performance or quality criteria with reference to the above indicator values
- Edition:
- 1.1.1
- Published:
- 02/01/2002
- Number of Pages:
- 22
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