ETSI TR 102 180

ETSI TR 102 180 gives an overview of the requirements for communication from individuals to authorities andorganizations in all types of emergencies. It collects operational and organizational requirements as a basis for acommon 112 service, including location information (E112). Although many of the requirements collected fromnetwork operators, service providers (e.g. emergency response organizations) and users relate to national public policiesand regulation, there are a number of service and technical aspects which are better dealt with on the European level toensure harmonized access and services over Europe and effectiveness by user increased awareness by usingstandardized solutions.

The essence of an emergency call is to establish a direct and real time means of conversation between the calling partyand an officer, in a Public Safety Answering Point, in charge of bringing assistance or organizing response. However,the scope of the present document also encompasses various types of services that can bring an added value to this basicscenario or add new scenarios, such as transmission of data to extend the information made available to the PSAP’sagent or to facilitate access of people suffering disabilities or impairments.

The present document also collects already established requirements for EMTEL and gives guidance on how to find thestandardization work published or ongoing. The present document also identifies the areas needing particular attentionfrom the experts and refers to identified documents in preparation in SDOs (Standard Development Organizations).

The present document outlines the basis for technical, operational, organizational or regulatory requirements.

The present document is primarily applicable to ETSI technical bodies for the defining of services and specifyingtechnical solutions.

Requirements for emergency calls of a private nature (e.g. vehicle/road assistance) and directed to an emergency serviceprovider not being an emergency service provider recognized by a government are not covered by the presentdocument.

It is anticipated that the present document will be maintained, by taking in line with developments at regulatory leveland more specifically within the CoCom (Communication Committee for the Electronic Communications Directives) atthe European Commission (EC) level.

Edition:

1.5.1

Published:

07/01/2015

Number of Pages:

30

File Size:

1 file , 350 KB

Note:

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